Link Expired - Forgot Password Flow
Once your account is created in Auth0, an initial password setup email is sent to your registered email address. The password setup link is currently valid for 5 days (planned to be extended to 15 days).
If the link expires before you complete the password setup process, you can create a new password by following these steps:
Navigate to SAConnect.
Enter your username and click Continue.
Select Forgot Password.
Enter either your username or registered email address and click Continue.
Check your email for a new secure password reset link.
Click the link in the email and follow the prompts to create a new password.
Note: The Auth0 Forgot Password process can also serve as an alternative One-Time Verification (OTV) or fallback mechanism if an agent does not receive the initial registration email.
1. Expired Link Message
If a user clicks on an expired password setup link, an expiration message will be displayed.
2. Return to SAConnect
The user can navigate back to saconnect.stateauto.com, where the Auth0 sign-in page is displayed.
Enter the username or email address and click Continue.
3. Password Prompt
The user will be redirected to the password entry screen.
Click the Forgot Password link.
4. Request Password Reset
On the password reset screen, enter either the username or registered email address and click Continue.
5. Receive Reset Email
A password reset email containing a secure Reset Password link will be sent to the registered email address.
6. Open Reset Password Email
Open the email and click the Reset Password link.
7. Create New Password
The user will be redirected to the password setup page where they can:
Enter a New Password
Re-enter the New Password
Click Reset Password
A confirmation screen will then be displayed.
8. Return to SAConnect
Click Back to SAConnect to return to the login page.
9. Sign In
Enter your username and newly created password.
10. Complete Multi-Factor Authentication (MFA)
The user will be directed to the MFA verification page.
A verification code will be sent to the registered email address/phone number. Enter the code to verify your identity.
14. Access SAConnect
After successful MFA verification, the user will be authenticated and redirected into the SAConnect application.
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